NDIS Support Coordination (3).png

About 
NDIS Support
Coordination

The main job of a support coordinator is to help NDIS participants to better understand the range of supports included in their plans; help them to forge connections with community and government services; and help them to create an environment in which they can develop the skills needed for independence.Specifically, support coordinators negotiate with support providers on participants’ behalf, and see that service agreements and bookings are fulfilled. ​Support Coordination is an NDIS funded support designed to assist

you to better understand your NDIS plan and how you can best use it to put the supports and services you need to live your best life without limitations from disabilities. Complete Care are specialized in offering support coordination for Psychosocial Disabilities and have experience with Mental Health as well as helping you understand your plan, accept it and find the right services that will accomplish goals towards your recovery. We take time getting to know you and matching you with the right provider that you can relate and work well with, specific to your needs. Complete Care Coordination can guide you throughout your first plan and assist you to prepare for your future plan renewals, reviewing your progress with reviewing your plan at 8 weeks and 9 months after your plan start date. 

HOW DO I GET SUPPORT COORDINATION?


To get the help of a support coordinator, ask for it to be included in your plan at your planning meeting. But before that, it’s worth taking the time to note the reasons WHY you need the extra support, so you are well prepared.




HOW DO I EXPLAIN WHY I NEED SUPPORT COORDINATION?


Not everyone is eligible for support coordination to be funded separately, so for your best chance of having it included in your NDIS plan, you should highlight to your LAC or ECEI the reasons why you need it. Here are some example situations. YOUR DISABILITY For example, because of: communication difficulties changing or high health needs complex support needs multiple disabilities YOUR SOCIAL SYSTEM / SUPPORT NETWORK For example, because of: there are other family members with a disability your family situation little or no support networks your current living arrangements YOUR LIMITED EXPERIENCE EXERCISING CHOICE AND CONTROL
For example, because you need assistance with making informed choices and having control over how your NDIS plan is implemented. Including knowing how to: select providers provide feedback to your providers be an active partner in your therapy provide compliments complaints and feedback to your provider understand and unpack your budget YOUR PERSONAL SITUATION For example, because of: have cultural and language barriers are new to NDIS and its processes




IS SUPPORT COORDINATION ALREADY IN MY PLAN?


There are three different levels of support coordination. You will need to discuss what level you need at your planning meeting. If your eligible, you’ll find the following codes in your NDIS plan CAPACITY BUILDING SUPPORT Support Item Support Item Ref No. Level 1: Support connection 07_001_0106_8_3 Level 2: Coordination of supports 07_002_0106_8_3 Level 3: Specialist support coordination 07_004_0132_8_3




HOW DO I SWITCH SUPPORT COORDINATORS?


Looking to make the switch to us? The NDIS is designed to give participants choice and control. This includes choosing your support coordinator. No matter how far you are into your NDIS plan, you can switch support coordinators if you feel like you’re not getting the support you need. STEP 1 Contact us and let us know you want to make the switch by calling 0497 853 346 STEP 2 We will contact your current support coordinator to arrange the transition and ensure there are no disruptions to the delivery of your existing supports. STEP 3 We will contact your service providers to let them know we are now your support coordinator contact.
READ MORE ABOUT SWITCHING